Frequently Asked Questions
How do I print the QR codes?
Using our Shopify app you have the ability to connect the unique QR codes to your packing slip or note card solution so that it prints automatically with no extra steps for fulfillment. We want to make your life easier! If you don't use packing slips or note cards, you can print individually or we have a pre-printed option available upon request. Contact us here.
How do I pay and get paid?
You never pay anything up front. If your store is on Shopify billing happens automatically after a sale. For corporate gifting, events, or in-store sales, contact us to let us know your use case and we can provide an easy, no or low cost solution.
How much does SWAQ cost me?
On Shopify there is no upfront cost. You set the retail price. After you collect, we charge $0.95 each message after your free, promotional messages run out.
How much should I charge?
We suggest $1.99 per message or less but you can charge whatever works for you. There are so many built-in, actionable marketing opportunities that will far outweigh base price revenue so we suggest making it free for your customers. Many of our merchants partners don't charge anything.
Does SWAQ require backend integration?
Thankfully, no! Our turn-key Shopify app, corporate gifting and pre-printed solutions require zero technical lift. Have questions about getting started? Just send us a message or set up a call.
We want to do our own integration. Do you have an api?
Absolutely. You can request an api key in the form below. We can also create custom endpoints and an SDK for your platform. Just set up a discovery call with us.
My store is not on Shopify but I would like some automation.
While we are working on apps for all the major eCommerce platforms like HCL Commerce, Big Commerce, Demandware and Magento among others, merchants can either use our no-code solution or develop their own integration using our api. Send us a message and we will show you how.
I want custom branded pre-printed cards or labels
We can print custom cards or labels with your brand, no problem! Just set up a call on our calendar.
Where can I buy a gift with a SWAQ?
Here are just a few of our most recent retail partners:
How does it work?
Right after you check out, in addition to the order confirmation, you will receive an email with “[Your Store Name}: Time to create your video message” in the subject line. Open this email, preferably on a mobile device, and tap the button which will open a browser page to record a new video or upload an existing video.
How long can the video be?
We recommend 30 seconds or less but you can upload a message up to 90 seconds long.
How long do I have to create my video?
We strongly recommend creating the video as soon as you can. However, you can create a video any time before delivery. You will receive a series of reminders until you click the upload button, but there’s no better time to express how you feel about your gift recipient than while you are thinking about them.
Which is better, horizontal or vertical videos?
We strongly recommend vertical videos as your gift recipient will hold their phone vertically when scanning. Horizontal videos are handled like popular social media platforms and are fit into the vertical canvas with black on top and bottom. You can always decorate the extra space with animated stickers and text in the app.
Can I add some stickers and text to the video?
Absolutely! After you have uploaded your video, there is the option to customize your video with themes (pre-designed templates), stickers and text.
What’s the best way to share the video?
Senders can login to their account and click the share button to use your device’s native share functions. Note: it takes a few seconds for the video to compress for efficient sharing. Recipients can share by clicking on the share button on the landing page. Note: sharing the browser url will not work for security reasons. The QR code, accessing the user’s library and the share buttons are the only ways to send the video.
How do I keep my sent and received messages?
Simply create a free account after you click finish so that you can access the video at any time by logging in here. Free accountholders unlock this and other really cool features like being notified when your recipient views the message. Now you know when your gift was opened!
How can I share my videos on social media?
Senders can login to their account and click the share button to use your device’s native share functions. Note: it takes a few seconds for the video to compress for efficient sharing. Recipients can share by clicking on the share button on the landing page. Note: sharing the browser url will not work for security reasons. The QR code, accessing the user’s library and the share buttons are the only ways to send the video.
I received the link to create my video by email but I want someone else to create the video. What do I do?
I want to create my video from my desktop but I can't access my computer's native 'Photos' app library.
SWAQ is mobile optimized, but you can create your video from your laptop from your computer's camera. To upload an existing video, simply export the video you want to use from the library of your computer’s native app (E.g. Apple Photos) and then select it as a file.
I'm trying to create my video but I'm seeing an error.
Most errors can be resolved by clicking again on the link in the email you received.
What's the process and when do I upload my video?
You can create the video any time and upload it from your photo library on mobile or as a file on your desktop. Before you upload the video you should provide the call to action, promotional text and colors you want for your landing page and end screen (final video frame). Here’s a form to do that or we can do it on a call together. Your sales rep will provide an upload link for your order whenever you are ready.
Do we have to have a SWAQ account?
Accounts are not required, but there are benefits to creating an account like tracking sent messages. You can still request tracking information without an account.
How long can the video be?
We recommend 30 seconds or less but you can upload a message up to 120 seconds long.
How long do I have to create my video?
We strongly recommend creating the video as soon as you can. However, you can create a video any time before delivery.
Which is better, horizontal or vertical videos?
We strongly recommend vertical videos as your gift recipient will hold their phone vertically when scanning. Horizontal videos are handled like popular social media platforms and are fit into the vertical canvas with black on top and bottom. You can always decorate the extra space with animated stickers and text in the app.
Can I send different messages for each recipient?
If you purchase custom labels, you can create separate videos but the brand shipping the gift has to agree to match the recipient with the QR ID, potentially for a small fee. With custom labels you can have your own account to manage this process a lot more easily. Please note there is a 7-8 business day lead time for custom labels once the print order is submitted plus delivery time.
